Optimizing the collections process in consumer credit

De Almeida Filho, Adiel T., Mues, Christophe and Thomas, Lyn C. (2009) Optimizing the collections process in consumer credit , Southampton, UK University of Southampton 29pp. (Discussion Papers in Centre for Operational Research, Management Science and Information Systems, CORMSIS-09-07).


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This paper builds a dynamic programming model to optimize the collections process in consumer credit. It determines which collections actions should be undertaken and how long they should be performed. Theoretical results about the form of the optimal policy under certain conditions are obtained. Finally a case study is described based on data from the collection department of a European bank

Item Type: Monograph (Discussion Paper)
Keywords: collection process, optimization, operations management, dynamic programming, consumer credit
ePrint ID: 71322
Date :
Date Event
June 2009Published
Date Deposited: 03 Feb 2010
Last Modified: 18 Apr 2017 21:04
Further Information:Google Scholar
URI: http://eprints.soton.ac.uk/id/eprint/71322

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