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Optimizing the collections process in consumer credit

De Almeida Filho, Adiel T., Mues, Christophe and Thomas, Lyn C. (2009) Optimizing the collections process in consumer credit , Southampton, UK University of Southampton 29pp. (Discussion Papers in Centre for Operational Research, Management Science and Information Systems, CORMSIS-09-07).

Record type: Monograph (Discussion Paper)


This paper builds a dynamic programming model to optimize the collections process in consumer credit. It determines which collections actions should be undertaken and how long they should be performed. Theoretical results about the form of the optimal policy under certain conditions are obtained. Finally a case study is described based on data from the collection department of a European bank

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Published date: June 2009
Keywords: collection process, optimization, operations management, dynamic programming, consumer credit


Local EPrints ID: 71322
PURE UUID: d7509813-1147-47ab-9051-1aa2fcbc8f6c

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Date deposited: 03 Feb 2010
Last modified: 19 Jul 2017 00:01

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Author: Adiel T. De Almeida Filho
Author: Christophe Mues
Author: Lyn C. Thomas

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